Meeting Expectations - Focusing on what matters to you
We have systems and checklists that are driven by client needs, that will let you know how long your project will take before we begin. We start setting expectations in the sales process so you’ll be able to follow our work schedule throughout the construction. Communication is what’s vital to staying on track. Our Lead Carpenters are trained to let you know as soon as any issues or questions arise (and they always do), consider options and include you in project decisions. Any project depends on great communication and systems. Project success and meeting your expectations depends on both.
We begin the construction process with a pre-construction meeting. This is when the Lead Carpenter takes over the client relationship. Each meeting starts with opening up the communication lines and then using our system of checklists to make sure the right things happen every day and every week until your project is complete. Our checklists are client driven and designed to make sure we take every possible step to eliminate mistakes, rework and compromises that are not part of your dream. As we near the conclusion of your project, we have a pre-completion meeting, and follow the same process to ensure your project concludes as smoothly as possible.
Clear and Current Contract Administration
HTR Construction maintains a cost tracking system that ensures you know where you stand as the contract price changes and additional wok is agreed to. Our system allows for clients to add or substitute materials or designs that may not be in the original contract. Our process is to define a scope and price, ask you to choose to accept or decline, and move forward with any changes only after you’ve agreed. We never invoice our clients for work they have not already agreed to, and we’ll keep you updated with a Contract Summary, the document we use to track payments, changes and allowances that affect the total contract price. We’ll keep you informed and updated as your project progresses so you’ll always know the exact costs for the work in the contract. Our promise is that you will never have a surprise bill.